Terms for trainers and organizations

Access to the platform

We check that you are a real person or business before you may publish. You must be a trader, and you state that when you apply — Fidova is not for private individuals selling the occasional service. You also state that the business holds liability insurance. We verify neither; we show the customer what you stated, and when.

Details shown to the customer

The business's postal address, email address and telephone number appear on every course and lokal page you publish. That is not our choice: 2 kap. 2 § distansavtalslagen requires the consumer to be given the seller's name, address, telephone number and email address before they are bound, and the seller is you. Keep them current. What you may not do is set out in Acceptable use, which applies to every user.

Restriction, suspension and termination

If we restrict your use of the service, suspend your account or terminate it, we tell you why. You receive the reasons in writing, together with the facts the decision rests on, and you may respond to them and ask for the decision to be reconsidered. Where we terminate your account you get at least 30 days' notice — except where the law requires us to act sooner, where you have breached these terms repeatedly, or where it is needed to protect other users. Bookings already made are not affected by a restriction on your publishing.

Changes to these terms

We give at least 30 days' notice of material changes before they take effect. If you do not want to accept a change, you can close your account before it takes effect. What we have changed, when it took effect, and when we gave notice is at https://fidova.se/terms/changelog.

No self-preferencing

Fidova offers no courses or facilities of its own and therefore does not compete with you. Placement cannot be bought, and we do not treat any trainer or organization differently in search results, listings or recommendations.

Ranking

There is no relevance score today, and we no longer claim otherwise: the default sort is Name, alphabetically, and name in alphabetical order is also the tiebreak under every other sort. The Nearest sort measures from a town — the customer picks one in the filters, or lets their browser say roughly where they are, in which case the position is rounded to the nearest town — and results are ordered by distance in whole kilometres from that town's centre. Date, price and rating sort on exactly that field, with missing values last. Placement cannot be bought. The same description is shown to customers directly at the sort control, and if ranking changes we update both.

Prices

The price you enter must be the price the customer pays, including VAT. That is a condition of publishing on Fidova: we display your figure as it is, so a price excluding VAT becomes a misleading price statement to a consumer.

Your data

What data you can reach, and how we handle the personal data you process through the platform, is set out in the data processing agreement. Data about your own business is available to you in the service, and you can ask for it to be provided or deleted under that agreement.

Reporting to Skatteverket

Fidova is a reporting platform operator under the Swedish Act (2022:1681) on platform operators' collection of certain information in the field of taxation. Each year we report to Skatteverket the consideration you have received for courses and premises mediated through the platform, together with the details that identify you as a seller. We therefore need your tax identification number, your address and, if you run a sole proprietorship, your date of birth. For a sole proprietorship the tax identification number is your personal identity number. Providing this is a condition of selling through the platform, and we process it to comply with a legal obligation. The amount we report is the price agreed at booking, not what was actually paid out to you. If you refunded a customer directly, that figure will not match your bank account. Skatteverket does not tax anyone on the report alone, but it is worth knowing before you compare. If you do not provide the details, the law requires us to remind you twice, and if they are still missing after at least 60 days we must close your account and prevent re-registration. That requirement applies even if we had agreed otherwise.

Questions and complaints

If you object to a decision we have made, to how the service works, or to anything else in our relationship, contact us through the contact page. We will look into it and come back to you with an answer.

No other sales channels

Fidova does not sell your courses or venues through any other channels, partners or websites, and we have no affiliate or commission programme. If that changes we will announce it as a change of terms as described above.

Your data when the relationship ends

At any time, including after you have closed your account and before the data is deleted, you can export your data from the service — courses, course runs, participant lists and what you entered yourself. How the data is processed, and how it is returned or deleted when the agreement ends, is set out in the data processing agreement.

Switching provider and getting your data out

You should be able to move to another provider without getting stuck with us. You export the data yourself, at any time, directly in the service: courses, runs, participant lists, and what you have added yourself. That applies after you close your account too, up until the data is deleted. If you would rather we hand it over, we do so within 30 days of your request. We charge nothing for it, now or when the test period ends. We require no notice period in order to hand the data over, and we do not withhold it to make you pay for something. The formats are CSV and JSON, which are structured, commonly used and machine-readable. How personal data you process through the service is returned and deleted is set out in the data processing agreement. On the EU Data Act: we take the position that Chapter VI of Regulation (EU) 2023/2854, on switching data processing services, does not reach Fidova. The definition in Article 2(8) is aimed at cloud and infrastructure services where the customer controls computing resources, not at a finished application like this one. We have written in what the chapter requires anyway, and on a shorter deadline than the three months it sets — it costs us nothing, and it makes the question uninteresting if our reading turns out to be wrong.

Dispute resolution

We are a small enterprise with fewer than 50 staff and a turnover well below EUR 10 million, and are therefore not covered by the requirements in Articles 11 and 12 of Regulation 2019/1150 for an internal complaint-handling system and for naming mediators. If you have a complaint, contact us through the contact page and we will answer.

If you reject a customer's claim

If you reject a consumer's claim wholly or in part, you must at the same time, in writing and in a durable form, state that the National Board for Consumer Disputes (arn.se) examines such disputes and whether you intend to take part. This follows from section 11 of the Swedish Act (2015:671) on alternative dispute resolution in consumer relations and is your obligation as the seller, not ours.

When the free test period ends

Fidova is in a test period. During it, publishing courses and facilities is free, and features may be added, changed, or removed. The test period ends on notice, not silently. Introducing a fee is a material change to these terms, so you will be told at least 30 days in advance what the service will cost and from which date. That is the same notice that applies to other changes under Changes, termination, and governing law. You do not have to do anything to avoid a charge. We take no money and send no invoice until you have chosen a paid plan yourself. If you have chosen nothing when the test period ends, your courses and facilities stop being shown publicly and the account becomes readable but not editable. You still reach your own data, participant lists, and history, and you can export them. We do not close the account, and we delete nothing on that ground. Bookings already made are unaffected. A course that has been sold is to be delivered, and the agreement between you and the customer stands as before. You can get your data out whichever way you choose. How it is exported, returned, and deleted is set out in the data processing agreement.

Limitation of liability

Fidova is not liable for lost profit, lost revenue, lost bookings, lost goodwill, or for indirect damage. Our total liability to you, on any ground, is limited to the greater of SEK 5,000 and the fees you have paid to Fidova in the twelve months preceding the event the claim is based on. During the test period, when the service is free, the limit is therefore SEK 5,000. The limitation does not apply to intent or gross negligence on our part, nor where mandatory law says otherwise. A claim against us must be made in writing within one year of when you learned, or should have learned, of what the claim is based on.

Indemnity

You indemnify us against third-party claims arising from what you publish or do on Fidova: the content of your course and lokal pages, how you deliver what you have sold, your own cancellation and refund terms, and your processing of your customers' personal data. This does not apply to the extent the claim is caused by us. We indemnify you against third-party claims that the platform itself infringes someone's intellectual property rights. Whoever receives a claim must notify the other without undue delay, let the other take part in handling it, and not settle in a way that binds the other without their agreement.

Force majeure

Neither of us is liable for failing to perform because of something outside reasonable control: war, a decision by an authority, natural events, industrial action, or an outage in electricity, the internet, or at a subcontractor we depend on. If the impediment lasts more than 30 consecutive days, either of us may terminate the agreement with immediate effect, without that termination in itself giving rise to liability in damages. Force majeure does not excuse payment for what has already been delivered.

Confidentiality

If you learn something about our business that is not public — prices in a quote, technical information, plans ahead — you keep it to yourself and use it only for the collaboration. The same applies to us regarding your business. The obligation does not cover information that is already public, that the recipient already had, that the recipient develops independently without using the other's information, or that must be disclosed under law or a decision by an authority. It applies for five years after the collaboration ends. How we process personal data is governed separately, by the data processing agreement.

General terms