Fidova is launching soon for dog trainers in Sweden. Register your interest
Last updated 26 August 2026
Fidova is operated by Softsyde AB (company reg. no. 559598-7354), and Softsyde AB is the party you enter into an agreement with. These terms of service apply when you use Fidova — our platform that connects dog trainers and organizations with dog owners. By creating an account or using the service, you agree to these terms. The service is in a test period, which means features may change and the service is provided free of charge during the test period. If there is any conflict between the Swedish and English versions of these terms, the Swedish version prevails.
By creating an account or using the platform, you agree to these terms and to our privacy policy. If you do not agree to the terms, do not use the service.
Fidova is a platform where dog trainers and organizations can publish courses and facilities, and where dog owners can find and book them. We provide the technical platform that connects the parties. The training itself, and the agreement for a booking, is entered into directly between you and the trainer or organization. During the test period the platform is free to use, and we may add, change, or remove features.
You must be at least 18 years old to create an account and must provide accurate information about yourself. If you are under 18, a guardian can create the account and book on your behalf — the guardian then enters into the agreement with the trainer and is responsible for the booking. You are responsible for keeping your credentials secure and for all activity under your account. Contact us promptly if you suspect that someone is using your account without authorization.
The agreement for a course or facility is entered into directly between the customer and the trainer or organization. Fidova is not a party to that agreement and is not responsible for the training being delivered, its quality, or its safety. Payment is made directly to the trainer, for example via Swish. Fidova does not process payments, does not receive or hold any funds, and does not store any card or bank details. We only record whether a booking has been marked as paid and confirmed by the trainer. Cancellation and refund terms are set by the trainer or organization. Any dispute about a booking or payment is handled between you and the trainer. Trainers and organizations on Fidova are traders. That means Swedish consumer protection law applies to your contract with them, exactly as it would for any other purchase of a service. Responsibility is split like this: • The trainer is responsible for the course or the venue — that it takes place, for its content and safety, for cancellation and refunds, and for answering you if something goes wrong with what you booked. • We are responsible for the platform — that your account works, that the booking is recorded, that messages arrive, and for how your personal data is handled by us. We check that a trainer is a real person or business before they can publish courses. We do not assess their competence, methods or safety, and an approval is not a recommendation from us. Trainers confirm themselves that they carry insurance, and you are always free to ask them about it.
As a consumer you have a 14-day right of withdrawal when you book a course or a facility through Fidova. The period starts on the day you book and runs for 14 days, but ends no later than when the course or the booked time begins. To withdraw, cancel in Fidova under My bookings, or contact the trainer. You do not need to give a reason, and if you have paid, you get your money back. If you ask the trainer to start the service during the withdrawal period and it is performed in full, the right lapses. If it is performed in part, you pay for the part you received. The right of withdrawal applies alongside the trainer's own cancellation terms. Where the trainer's terms are more generous — a longer cancellation window, for example — those apply instead. If you are a trainer or an organization: offering this right of withdrawal is a condition of publishing courses and facilities on Fidova. You are the seller in the agreement with the customer, so you are the one who honours it. Fidova is not a party to that agreement and does not refund anything on your behalf.
You may not: • use the platform for unlawful purposes or in breach of these terms, • provide false or misleading information, • harass, threaten, or abuse other users, • attempt to gain unauthorized access to accounts, data, or systems, • disrupt or overload the service, or • collect data about other users without a lawful basis. We may suspend or terminate accounts that breach these terms.
You keep the rights to the content you add, such as information about your dog, messages, and reviews. You grant us the right to store and display that content as far as needed to provide the service. You are responsible for ensuring that your content does not infringe anyone else's rights or break the law. The platform, its brand, and its design belong to Softsyde AB and may not be used without our permission.
A review can only be left by someone who took part in a course that has been completed, and only about that course. The platform does not allow reviews from anyone else. A review must be about the service you actually received. An honest negative review is allowed and will not be removed because the trainer or organization is unhappy with it. We do not, however, allow content that: • is illegal or encourages criminal acts, • contains personal attacks, threats, hate or harassment, • is about something other than the service you received, such as private life or people who are not part of the service, • discloses other people's personal data, or • is misleading or manipulated, such as reviews given in exchange for payment or reviews of your own business. If content breaches these terms we may hide it, so that it is no longer shown publicly. We normally do not delete it, because we need to be able to show what happened if the decision is challenged. We may also remove content where we are legally required to, and suspend accounts for repeated or serious breaches. Reporting content: if you believe something on the platform is illegal or breaches these terms, you can report it at https://fidova.se/report. You can do this without having an account. Describe where the content is and why you are reporting it. You will get a confirmation that we have received the report, and once we have assessed it we will get back to you at the email address you provide. If we hide or remove your content, or suspend your account, we will tell you why. If you want the decision reconsidered, get in touch at https://fidova.se/report. A human — not an automated system — will then review the decision again and you will receive an answer. You may also take the matter to a court or a competent authority.
This section applies to you if you publish courses or facilities on Fidova. You are a trader, and Fidova is an online intermediation service within the meaning of Regulation (EU) 2019/1150. Access to the platform. We check that you are a real person or business before you may publish. What you may not do is set out in Acceptable use, which applies to every user. Restriction, suspension and termination. If we restrict your use of the service, suspend your account or terminate it, we tell you why. You receive the reasons in writing, together with the facts the decision rests on, and you may respond to them and ask for the decision to be reconsidered. Where we terminate your account you get at least 30 days' notice — except where the law requires us to act sooner, where you have breached these terms repeatedly, or where it is needed to protect other users. Bookings already made are not affected by a restriction on your publishing. Changes to these terms. We give at least 30 days' notice of material changes before they take effect. If you do not want to accept a change, you can close your account before it takes effect. No self-preferencing. Fidova offers no courses or facilities of its own and therefore does not compete with you. Placement cannot be bought, and we do not treat any trainer or organization differently in search results, listings or recommendations. Ranking. There is no relevance score today: the default sort, Most relevant, is alphabetical by name, and name in alphabetical order is also the tiebreak under every other sort. Where the customer searches a town, results are ordered by distance in whole kilometres from the centre of that town. Date, price and rating sort on exactly that field, with missing values last. Placement cannot be bought. The same description is shown to customers directly at the sort control, and if ranking changes we update both. Prices. The price you enter must be the price the customer pays, including VAT. That is a condition of publishing on Fidova: we display your figure as it is, so a price excluding VAT becomes a misleading price statement to a consumer. Your data. What data you can reach, and how we handle the personal data you process through the platform, is set out in the data processing agreement. Data about your own business is available to you in the service, and you can ask for it to be provided or deleted under that agreement. Questions and complaints. If you object to a decision we have made, to how the service works, or to anything else in our relationship, contact us through the contact page. We will look into it and come back to you with an answer.
The service is provided as is, particularly during the test period, and we cannot guarantee that it will always be free of errors or interruptions. We are not responsible for content created by trainers, organizations, or other users, nor for the training booked through the platform. To the extent permitted by law, our liability for damages arising from your use of the service is limited. Your mandatory rights as a consumer under Swedish law are not affected.
We may update these terms. We will give at least 30 days' notice of material changes, through the platform or by email. If you do not want to accept a change you can close your account before it takes effect, at no cost — bookings you have already made are unaffected. If you use the service after a change takes effect, the new terms apply. You may stop using the service and close your account at any time. We may suspend or terminate accounts that breach these terms or the law. These terms are governed by Swedish law.