Last updated 7 July 2026
These terms of service apply when you use Fidova — our platform that connects dog trainers and organizations with dog owners. By creating an account or using the service, you agree to these terms. The service is in a beta period, which means features may change and the service is provided free of charge during the beta. If there is any conflict between the Swedish and English versions of these terms, the Swedish version prevails.
By creating an account or using the platform, you agree to these terms and to our privacy policy. If you do not agree to the terms, do not use the service.
Fidova is a platform where dog trainers and organizations can publish courses and facilities, and where dog owners can find and book them. We provide the technical platform that connects the parties. The training itself, and the agreement for a booking, is entered into directly between you and the trainer or organization. During the beta period the platform is free to use, and we may add, change, or remove features.
You must be at least 18 years old to create an account and must provide accurate information about yourself. You are responsible for keeping your credentials secure and for all activity under your account. Contact us promptly if you suspect that someone is using your account without authorization.
The agreement for a course or facility is entered into directly between the customer and the trainer or organization. Fidova is not a party to that agreement and is not responsible for the training being delivered, its quality, or its safety. Payment is made directly to the trainer, for example via Swish. Fidova does not process payments, does not receive or hold any funds, and does not store any card or bank details. We only record whether a booking has been marked as paid and confirmed by the trainer. Cancellation and refund terms are set by the trainer or organization. Any dispute about a booking or payment is handled between you and the trainer.
You may not: • use the platform for unlawful purposes or in breach of these terms, • provide false or misleading information, • harass, threaten, or abuse other users, • attempt to gain unauthorized access to accounts, data, or systems, • disrupt or overload the service, or • collect data about other users without a lawful basis. We may suspend or terminate accounts that breach these terms.
You keep the rights to the content you add, such as information about your dog, messages, and reviews. You grant us the right to store and display that content as far as needed to provide the service. You are responsible for ensuring that your content does not infringe anyone else's rights or break the law. The platform, its brand, and its design belong to Fidova and may not be used without our permission.
The service is provided as is, particularly during the beta period, and we cannot guarantee that it will always be free of errors or interruptions. We are not responsible for content created by trainers, organizations, or other users, nor for the training booked through the platform. To the extent permitted by law, our liability for damages arising from your use of the service is limited. Your mandatory rights as a consumer under Swedish law are not affected.
We may update these terms and will notify you of material changes through the platform. Continued use after the changes take effect means you accept them. You may stop using the service and close your account at any time. We may suspend or terminate accounts that breach these terms or the law. These terms are governed by Swedish law.