Last updated 19 October 2026
Fidova is operated by Softsyde AB (company reg. no. 559598-7354), and Softsyde AB is the party you enter into an agreement with. These terms of service apply when you use Fidova — our platform that connects dog trainers and organizations with dog owners. By creating an account or using the service, you agree to these terms. The service is in a test period, which means features may change and the service is provided free of charge during the test period. If there is any conflict between the Swedish and English versions of these terms, the Swedish version prevails. The section on private training and the new description of the right of withdrawal apply from 1 November 2026, and the new description of how we look at trainers from 18 November 2026. What has changed is at https://fidova.se/terms/changelog.
By creating an account or using the platform, you agree to these terms and to our privacy policy. If you do not agree to the terms, do not use the service.
Fidova is a platform where dog trainers and organizations can publish courses, facilities and private training, and where dog owners can find and book them. We provide the technical platform that connects the parties. A course is sold as a course round: what you book, with set dates, a price and a number of places. A course session is one meeting in the course round. The training itself, and the agreement for a booking, is entered into directly between you and the trainer or organization. During the test period the platform is free to use, and we may add, change, or remove features.
You must be at least 18 years old to create an account and must provide accurate information about yourself. If you are under 18, a guardian can create the account and book on your behalf — the guardian then enters into the agreement with the trainer and is responsible for the booking. You are responsible for keeping your credentials secure and for all activity under your account. Contact us promptly if you suspect that someone is using your account without authorization.
The agreement for a course, a facility or a private lesson is entered into directly between the customer and the trainer or organization. Fidova is not a party to that agreement and is not responsible for the training being delivered, its quality, or its safety. Payment is made directly to the trainer, for example via Swish. Fidova does not process payments, does not receive or hold any funds, and does not store any card or bank details. We only record whether a booking has been marked as paid and confirmed by the trainer. Cancellation and refund terms are set by the trainer or organization. Any dispute about a booking or payment is handled between you and the trainer. Trainers and organizations on Fidova are traders. That is a condition of publishing — private individuals cannot list courses, facilities or private training here — and the trainer states themselves that they are a trader when they become a trainer on Fidova. It means Swedish consumer protection law applies to your contract with them, exactly as it would for any other purchase of a service. Every page where you can book says who the seller is, where they are, and how to reach them. Responsibility is split like this: • The trainer is responsible for the course, the venue or the private lesson — that it takes place, for its content and safety, for cancellation and refunds, and for answering you if something goes wrong with what you booked. • We are responsible for the platform — that your account works, that the booking is recorded, that messages arrive, and for how your personal data is handled by us. You are responsible for the accuracy of what you state about your dog — vaccination, health and behaviour. When you confirm something at booking, such as that the dog is vaccinated as the course requires, that is a statement to the trainer. Fidova does not check it. What we store is a record of what you stated, not proof that anyone has checked it. If the trainer's business has an organisation number we look it up at Bolagsverket. We look at every new trainer once they are public, and we may restrict or close a trainer who does not meet the trainer terms. We do not assess their competence, methods or safety, and a trainer being on Fidova is not a recommendation from us. The trainer also states that the business holds liability insurance. We verify no insurance and ask for no policy document — what the page where you book shows is that the trainer stated it, and on what date. Do ask them if you want to know more. As the owner or keeper of the dog you are liable by law for damage the dog causes, even where neither you nor anyone else did anything wrong. This follows from section 19 of the Swedish Act (2007:1150) on the supervision of dogs and cats, and it applies during a course or a private lesson too, including one held at your home. That liability is normally covered by a liability insurance, usually the one included in a home insurance — it is worth checking that yours applies before you start training. We do not require you, as the dog's owner, to have insurance, and we do not check whether you have any. This is information, not a condition.
As a consumer you have a 14-day right of withdrawal when you book a course, a facility or a private lesson through Fidova. The period starts on the day you book and runs for 14 days, even if what you booked begins in the meantime. To withdraw, do it in Fidova under My bookings, or contact the trainer. You can also use the withdrawal form that comes with the booking confirmation in your email. You do not need to give a reason. If you withdraw before what you booked has begun, you get back everything you paid. If you asked at booking for what you booked to begin before the period runs out, two more things apply: • If you withdraw after it has begun, you pay for the part you have already received and get the rest back. • Once what you booked has been fully performed, for example when the private lesson is over or when the course's last session has taken place, you have no right of withdrawal left. The right of withdrawal applies alongside the trainer's own cancellation terms. Where the trainer's terms are more generous — a longer cancellation window, for example — those apply instead. If you are a trainer or an organization: offering this right of withdrawal is a condition of publishing on Fidova. You are the seller in the agreement with the customer, so you are the one who honours it. Fidova is not a party to that agreement and does not refund anything on your behalf.
Payment goes directly to the trainer or organization, for example via Swish. Fidova never receives, holds, or refunds a course fee, a rent, or the price of a private lesson. What we record is that you marked the booking as paid and that the trainer confirmed it.
The trainer decides whether there is a payment deadline at all, and how many days before the start it falls. Where the trainer has set one, the date is on your booking under My bookings, and you get a reminder before it passes. Where the trainer has set none, there is none, and nothing is cancelled because payment is late.
The trainer does, against their own Swish account. You mark the booking as paid yourself, and the trainer confirms or rejects that. If the trainer rejects it, the booking is unpaid again and you are told. Fidova sees no payments and cannot decide who is right.
Where you have had a final reminder and payment is still unconfirmed, the booking may be cancelled and the place passed to the next person in the queue. No booking is cancelled without a warning first, and never sooner than two days after that final reminder. You are told when it happens.
Contact the trainer first — the contact details are on the course and lokal page. Fidova is not a party to your agreement, does not see the payment, and can neither change the trainer's decision nor give you the place back. If you cannot settle it between you, the section If you cannot agree applies, and it leads to the National Board for Consumer Disputes (ARN).
If the trainer cancels the course, a single session, or your booked time, it is the trainer who must refund what you have paid. Fidova has never received the money and therefore cannot refund it. We tell you it has happened, and record on the booking that the cancellation was made by the trainer and not by you. The trainer's cancellation deadline applies only to cancellations you make yourself. If the trainer cancels, how close to the start it happens makes no difference — you may ask for your money back regardless, and we note that on the booking. Where the trainer has set no cancellation terms of their own, Fidova makes no judgement on the trainer's behalf, but the obligation to refund a service that is not delivered follows from consumer law anyway. As a condition of publishing on Fidova, the refund must be made without undue delay, and at the latest within 14 days of the cancellation. If a session is moved to a new time, you are told the new time. If it does not suit you, you may cancel, and the trainer must refund what you have paid even if their usual cancellation deadline has passed — it is the trainer who changed the arrangement, not you. Fidova does not recompute that note automatically, so tell the trainer that the cancellation is because the time moved. If you would rather attend another round of the course, the trainer can move you across. The place, what you have already paid, and the training journal come with you, and you are told when it happens. What Fidova does is tell you, record what happened, and keep it on the booking. We pay nothing out, collect nothing, and decide nothing about the refund. If the trainer does not refund you, the claim goes to the trainer — see the section If you cannot agree, which leads to the National Board for Consumer Disputes (ARN).
Private training is training for you and your dog with a trainer, booked one lesson at a time. What is said above about the right of withdrawal, payment, and a trainer who cancels applies to a private lesson too. This section covers what applies only to private training.
You choose a length, a place, a day and a free time. When you confirm, the lesson is booked: the trainer does not have to approve it first, so the agreement applies from the moment you book. The trainer decides how close to the start a lesson can be booked. The seller is the organization that offers the private training, even when one of its trainers teaches the lesson. It is the organization's details that appear on the page where you book, and the organization you pay.
The trainer decides how many hours before the start you can cancel and get back what you paid. The limit is shown on the page where you book and on your booking. The limit that applied when you booked applies to your lesson, even if the trainer changes it later. If you cancel later than that, you do not get the price of the lesson back. The right of withdrawal comes before the trainer's limit. If you book less than 14 days before the lesson, you can withdraw and get everything back right up until the lesson begins. The trainer's limit therefore only matters for a lesson you booked more than 14 days ahead, and only once the withdrawal period has run out.
If the trainer offers home visits, the lesson can be held at your home. Within the trainer's area the travel is included in the price. Further away, a travel fee is added for every started 10 kilometres outside the area, measured in a straight line from the place the trainer sets out from to your address. The trainer may also have set a limit on how far they travel. You see the distance, the travel fee and the total price before you book. The price includes VAT, and the travel fee is part of it. If you cancel a home visit you always get the travel fee back, because the trainer then does not have to travel. The trainer receives the address you give, because they need it to find you. How we process it is set out in the privacy policy.
You may not: • use the platform for unlawful purposes or in breach of these terms, • provide false or misleading information, • harass, threaten, or abuse other users, • subject an animal to violence, pain or unnecessary suffering in connection with services arranged here, • attempt to gain unauthorized access to accounts, data, or systems, • disrupt or overload the service, or • collect data about other users without a lawful basis. We may suspend or terminate accounts that breach these terms.
You keep the rights to the content you add, such as information about your dog, messages, and reviews. You grant us the right to store and display that content as far as needed to provide the service. You are responsible for ensuring that your content does not infringe anyone else's rights or break the law. The platform, its brand, and its design belong to Softsyde AB and may not be used without our permission.
We compile statistics about how Fidova is used: how many courses are published in a category, what price levels occur, how bookings spread across time and places, and how the different parts of the service are used. We use those statistics to run, secure, and develop the service, and we may publish them, for example on the website. The statistics are aggregated and contain no personal data. A figure we publish is based on at least five separate organisers, so that it cannot be traced back to a single business or person. Where that threshold cannot be met, we publish no figure. This covers data about the service and about what is published on it. It does not cover your customers' personal data, which we process on your behalf when you are a trainer or organization — we do not use that for our own purposes, which the data processing agreement also says. Content you have added yourself, such as a course description, a message, or a review, is covered by Content and intellectual property and not by this section.
A review can only be left by someone who took part in a course that has been completed or had a private lesson, and only about that course or lesson. The platform does not allow reviews from anyone else. A review must be about the service you actually received. An honest negative review is allowed and will not be removed because the trainer or organization is unhappy with it. We do not, however, allow content that: • is illegal or encourages criminal acts, • contains personal attacks, threats, hate or harassment, • is about something other than the service you received, such as private life or people who are not part of the service, • discloses other people's personal data, or • is misleading or manipulated, such as reviews given in exchange for payment or reviews of your own business. If content breaches these terms we may hide it, so that it is no longer shown publicly. We normally do not delete it, because we need to be able to show what happened if the decision is challenged. We may also remove content where we are legally required to, and suspend accounts for repeated or serious breaches. Reporting content: if you believe something on the platform is illegal or breaches these terms, you can report it at https://fidova.se/report. You can do this without having an account. Describe where the content is and why you are reporting it. You will get a confirmation that we have received the report, and once we have assessed it we will get back to you at the email address you provide. If we hide or remove your content, or suspend your account, we will tell you why. If you want the decision reconsidered, get in touch at https://fidova.se/report. A human — not an automated system — will then review the decision again and you will receive an answer. You may also take the matter to a court or a competent authority. Points of contact under the DSA: our points of contact under Article 11 (for authorities) and Article 12 (for people using the service) are published at https://fidova.se/contact, together with the languages we handle matters in.
If you publish courses, facilities or private training on Fidova, a separate agreement applies to that: Terms for trainers and organizations, at https://fidova.se/trainer-terms. It sets out what is required to publish, which of your details are shown to the customer, how we restrict or terminate an account, how ranking works, what applies to prices, and how you get your data out. Those terms apply alongside this agreement. If you are a customer rather than a trainer you do not need to read them — they are named here so you know they exist and what they govern.
Nothing in this section affects your mandatory rights as a consumer under Swedish law. Otherwise: the service is provided as is, particularly during the testing period, and we cannot guarantee that it is always free of errors or interruptions. We are not responsible for content created by trainers, organisations or other users, nor for the training booked through the platform. To the extent the law allows, our liability for damage arising from use of the service is limited.
Fidova is not an agent for the trainer and not for you. We receive payment on no one's behalf, enter into no agreements in the trainer's name, and represent neither of you towards the other. The agreement about what you booked is yours.
If we cannot provide the platform because of something outside our reasonable control — a decision by an authority, natural events, or an outage in electricity, the internet, or at a supplier we depend on — we are not liable for that while the impediment lasts. Your rights against the trainer regarding what you booked are unaffected.
We may assign this agreement to another company in connection with a merger, a restructuring, or a transfer of the business. The terms then apply unchanged, and you may close your account at any time.
If a term is invalid or unenforceable, the rest applies, and the invalid term is replaced by the valid term closest to what was intended. Your mandatory rights as a consumer are unaffected by anything in these terms.
The contract for a course, a venue or a private lesson is between you and the trainer, so a dispute about the booking itself is a dispute between the two of you. Always start by contacting the trainer. If you cannot agree you can turn to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), which examines consumer disputes free of charge and issues a recommendation on how they should be resolved. ARN is at arn.se and at Allmänna reklamationsnämnden, Box 174, 101 23 Stockholm. The complaint is made against the trainer, because the trainer is who you have the contract with — if you do not know who that is, we will help you find out. You can also go to the ordinary courts. If it concerns something we are responsible for instead — your account, the platform, or how we process your personal data — contact us through the contact page. If you are not satisfied with our answer the same routes apply: ARN or the courts. Where it concerns personal data you can also turn to the Swedish Authority for Privacy Protection (IMY), imy.se.
We may update these terms. We will give at least 30 days' notice of material changes, through the platform or by email. If you do not want to accept a change you can close your account before it takes effect, at no cost — bookings you have already made are unaffected. If you use the service after a change takes effect, the new terms apply. You may stop using the service and close your account at any time. We may suspend or terminate accounts that breach these terms or the law. These terms are governed by Swedish law. We change the terms only where there is a reason to, and the reasons are these: a change in the law or in a decision by an authority, a change in what the service does or how it works, or a change in what it costs us to run. We do not make unilateral changes on any other ground. What we have changed, when it took effect, and when we gave notice is at https://fidova.se/terms/changelog.