Cancelling, withdrawing and getting money back
There are two ways to leave a booking and they are not the same thing. Within 14 days of booking you have a right of withdrawal. You withdraw from the agreement, and if you have paid you get the money back. If the course has already started it may be part of it, see below. After that you cancel, and what comes back is the organiser's to decide. The button on your booking changes name depending on which of the two applies right then, so you do not have to work it out yourself.
Fourteen days to withdraw
The withdrawal period starts the day you book and runs for 14 days, even if the course begins in the meantime. If you withdraw before the course has started, you always get back everything you paid. If the course begins within those 14 days, we ask when you book whether you want it to begin during the withdrawal period, and you need to tick that to book. If you then withdraw after the course has started, you pay for the sessions you have received and get the rest back. Once the course's last session has taken place, you have no right of withdrawal left. While the period runs, the button on the booking reads Withdraw from booking. You do not have to give a reason. You confirm that you are withdrawing from the agreement, and we email you an acknowledgement stating when the message was received. It is the organiser who pays the money back, not Fidova. There is also a withdrawal form, on the course page under About the seller and in your confirmation email. You do not need it, the button is enough. It exists because the law says you are to be given it, and so that you can withdraw without logging in.
Cancelling after the withdrawal period
Once the 14 days have passed, the button reads Cancel instead. The booking ends the same way and the place is freed immediately. You can leave a reason and a line to the organiser if you want. Both are optional, and neither affects what you get back. A cancellation deadline never blocks a cancellation. It only decides whether the cancellation counted as made in time.
What you get back
The terms are the organiser's, not Fidova's, and they differ. Some set a cancellation deadline: cancel at least so many days before the start and it counts as made in time. Some use a schedule of several steps, for example the full amount up to a certain day and part of it closer to the start. Some state nothing at all. What applies to your course is on the course page under About the seller, and on the booking as you are about to cancel. If your cancellation clears several steps of the schedule, the step with the most days is the one that applies. The refund itself is made by the organiser. Fidova handles no money and cannot pay anything back on their behalf.
If the organiser calls it off
When an organiser cancels a round you are notified, and the booking shows as cancelled among your past bookings. Your booking is not cancelled by you, and that is visible. If you have paid you are to have the money back. It does not hang on any cancellation deadline: a round that was called off is not something you chose. Contact the organiser if anything is unclear, for example whether they can offer a place on another round instead.
The waiting list
When somebody cancels, the place is freed immediately and offered to whoever is at the top of the queue. The offer has a deadline, and the place is held until it passes. If they do not answer in time, the place goes to the next in line. If you are queueing yourself and change your mind, you remove the queue position the same way as a booking. You have paid nothing, so there is nothing to get back. A place is never offered out of a round that has finished or been called off.
If you cannot agree
For anything about the course, the payment or a refund, go to the organiser. The contact details are on the course page under About the seller. If you cannot agree, the Swedish National Board for Consumer Disputes (ARN) will hear the dispute free of charge. The complaint is made against the organiser, because they are who you have the agreement with. Fidova is not a party to the agreement and cannot settle a dispute about money. If it is the platform, though, a button that does not work or a notification that never arrived, we are the ones to tell.